Refund policy

Returns, Refunds & Order Changes

All items are made to order, so I’m unable to accept returns or exchanges for incorrect size selection or change of mind.

Damaged or misprinted items: 
If your item arrives damaged, defective, or misprinted, please contact me as soon as possible with photos of the issue. I’ll review the situation and will be happy to help with a replacement or refund when applicable.

Order changes:
Made a mistake with your size, color, or another detail? Please contact me! Changes may be possible within 24 hours of placing your order, as long as production hasn’t started yet. I can’t guarantee that a change will be possible, but please always ask — I’m more than happy to help whenever I can.

Orders already shipped:
Once an order has been produced and shipped, it can no longer be changed or canceled, and a refund cannot be issued simply because the package is already in transit.

If there’s any problem with your order, please contact me before taking any action. Heyrenegade is a small business run by one person, and I’m always willing to help find the best solution possible.