How long does shipping take?
Orders are processed within up to 10 business days, as our products are made to order. Once shipped, delivery time will depend on your destination and the shipping method selected.
You’ll receive tracking information when your order is on its way.
Can I change or cancel my order?
You can request a change or cancellation within 24 hours of placing your order, as long as production hasn’t started yet.
If you need to change the size, color, or any other detail, please always contact me first! Even if 24 hours have passed, feel free to ask and I’ll check if the change is still possible. I’m always happy to help whenever the production status allows it.
Once an order has been produced or shipped, changes or cancellations can no longer be guaranteed.
How do I make a return?
Since all products are made to order, returns or exchanges due to incorrect sizing or change of mind are generally not accepted.
In exceptional cases, I may be able to arrange an exchange. If approved and there is nothing wrong with the product, the customer will be responsible for the return shipping costs and any applicable shipping costs for the replacement.
Please always contact me before sending anything back. Do not return an item without contacting me first.
What if my item arrives damaged or misprinted?
If your item arrives damaged, defective, or misprinted, please contact me as soon as possible and include clear photos of the issue.
I’ll review the situation and, when applicable, arrange a replacement or refund.
Can I get a refund if my order has already shipped?
Once an order has been produced and shipped, it cannot be canceled or refunded simply due to a change of mind.
This does not apply if your item arrives damaged, defective, misprinted, or there is another issue with your order. In that case, please contact me and I’ll be happy to help.
Is my information secure?
Yes. Your personal information is handled confidentially, and secure payment providers are used to process transactions.
What payment methods do you accept?
We accept credit and debit cards, as well as any additional payment methods available to you at checkout.
If you have any issue with your order, please contact me first. I’m always willing to review the situation and help find the best solution whenever possible.